Followup: - Jerry reports that Find My Mac only works on WiFi; only works when WiFi network interface is listed first in Network preferences set service order; requires Recovery Partition Topics: - password manager frustrations; Apple's opportunity to solve the problem with iPhone 5S and iCloud Keychain - Jerry mentions Ryan Block's idea to prevent iPhone from turning off unless passcode was entered to improve security and allow Find My iPhone - Sam discusses using Profile Manager to enable Remote Wipe without iCloud - Mac OS X Server services discussion; in-house email hosting considerations - rates discussion: how to charge; minimums; project-based billing vs. hourly - onsite/phone/remote; labor; diagnostics fee; travel time - discount for contracts/prepaid hours - whether to post rates on the website - remote support options: ARD over VPN, join.me, TeamViewer - remote hard drive shredding vs. occupying space on the workbench to securely erase