* How her business has owned the definition of "outrageous customer service".
* What it means to be a conservative decision maker.
* Why it's important to let others control their own outcomes.
* Why the person she would most like to meet isn't a specific person.
* Why baking cookies is a daily reminder why she is in business.
* And, how assumptions others have about you, no matter how unjustified, can still be an obstacle for women-own businesses