I've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning...

One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good processes in place, you can avoid them from flaring up constantly. This one educated us about the importance of improved operations manuals.

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Episode Show Notes:

00:12 - What I learned

00:28 - Staff issues

01:15 - Staff training wasn't occurring as planned

02:03 - Organizational Debt - small problems that bubble to the top

02:37 - Solution: Improve our onboarding process

02:55 - Write their own manuals

03:02 - Add videos as well - no guessing

03:30 - Have a library of training content

03:53 - Reminder of our discount through August