Garage Grit Podcast

#017 From Interviews to Integration: Building Strong Teams in Auto Repair


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In this episode of the Garage Grit Podcast, host Brad Hurlock delves into the red flags encountered during the hiring process. He is joined by auto repair shop owners Jen, Mark, and Chris, who share their experiences and strategies for vetting potential employees. Topics discussed include the importance of team culture, the impact of the mechanic shortage, effective interview processes, and the growing trend of younger generations preferring text communication over phone calls. The episode also touches upon the potential use of video marketing to showcase shop culture and suggestions for future podcast topics like employee benefits and the integrity of the auto industry.


00:00 Welcome to the Garage Grit Podcast

00:30 Introduction to Today's Topic: Hiring Red Flags

01:03 Meet the Guests: Jen, Mark, and Chris

01:12 Jen's Shop: Small Garage Dynamics

01:51 Mark's Shop: Courtesy Cars and Business Expansion

05:01 Chris's Shop: Unique Setup and Collaboration

07:39 Hiring Practices and Challenges

16:39 Red Flags in Hiring: Real Stories and Experiences

26:44 Generational Differences in the Workforce

34:12 Chris's Formal Hiring Process

35:21 Casual Interview Conversations

35:45 Customer Feedback and Comments

37:14 Staff-Only Interviews

39:00 Final Interview and Job Offer

40:02 Shop Operations and Efficiency

43:22 Hiring and Team Dynamics

57:08 Firing Process and Challenges

01:01:00 Concluding Thoughts and Future Topics

...more
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Garage Grit PodcastBy Brad Hurlock