Take this seriously and you will save yourself time, money, and bottles and bottles of TUMS (stress ulcers!). Your credibility with your clients starts before you ever talk with them. It starts with your marketing materials. It starts with what they've hear about you. And then it continues with how you interact with them.

We'll get into not only best practices today, but also the common mistakes that most amateur entrepreneurs and business people make—all while they're honestly trying to do the right thing for their client.

Save yourself those ulcers and take a listen.