In the second episode of the "Seamless Shopping Without Shrink Show", Harmen Koopman talks with Dion Hofste, Product Manager at Pan Oston, the leading manufacturer of checkouts in the Netherlands. In this episode, they dive into the self-checkout experience and the rise of the self-checkout, discussing why retailers should implement it and the trends and pitfalls in doing so.

Dion shares his views on the future of self-checkouts in fashion retail and their collaboration on an RFID self-checkout. He explains why RFID technology enhances the customer experience and why it's a good fit for fashion retail. Additionally, Dion shares his advice to retailers who are looking to start with self-checkouts: focusing on customer adoption first.