From Milk Deliveries to Multi-Shop Success 🛠️

Kevin Millevoi joins host Brad Hurlock for Episode 3 of the Garage Grit “Origin & Impact” series. What began as a three-bay Exxon gas station in 1965—run by his father, a former milkman—has grown into a multi-generational family of trusted auto repair shops across Northeast Philly and Bucks County.

This episode is packed with lessons on resilience, customer service, blue-collar work ethic, and adapting through economic uncertainty. Kevin reflects on his roots, his leadership evolution, and why earning customer trust always beats chasing ARO.

📌 Topics covered:

• Multi-generational legacy in auto repair

• Navigating family dynamics in business

• From pump jockey to business owner

• Surviving 2008, COVID, and market shifts

• Why trust, not tactics, grows revenue

👇 Join the Garage Grit community:
🛠️ Facebook Group: https://www.facebook.com/groups/196102239998551
📈 More at: https://aashopmarketing.com

⏱ Chapters

00:00 - Intro: Meet Kevin Millevoi

01:09 - Family Legacy: From Milkman to Mechanic

02:33 - Gas Crisis, Expansion, and the Parts Store

05:01 - Opening the Goodyear Shop

06:21 - The Millevoi Family Tree & Roles

07:37 - Work Ethic and Shop Culture

10:36 - Expansion to Jersey & New Locations

11:28 - Overlap and Customer Confusion

14:28 - Could This Be a Franchise?

16:07 - Sharing Customers & Doing Right

17:09 - Parts Shop Shutdown and Competition

19:00 - Economic Cycles: Resilience Over Recession

21:16 - Understanding the Local Market

23:45 - Researching Customers and Income

25:18 - Customer Service Lessons from Dad

27:32 - Don't Chase ARO, Earn Trust

30:00 - First Job: Janitor at Age 12

33:50 - Mechanic's Helper & Learning on the Job

36:03 - Old School vs New School Shop Operations

37:34 - Tracking Hours & Going Digital

41:36 - College, Career Detour, and Romance

43:13 - Back to the Business Full Time

45:47 - Opening the Shop in 1999

46:05 - The Trade vs. College Debate

48:50 - The Gopher Years & Getting Dirty

50:12 - Evolution of the Shop: Hiring Right

53:17 - Letting Go to Grow

55:30 - Family Involvement & Generational Choice

56:27 - Closing Thoughts & Facebook Group Promo