What makes an apology sincere and impactful ... <a href="http://azizansari.com/">Aziz Ansari</a> Terry O'Rielly - <a href= "http://www.cbc.ca/radio/undertheinfluence/when-brands-apologize-sorry-seems-to-be-the-smartest-word-1.2801853"> When Brands Apologize</a> <a href="http://www.cbc.ca/ageofpersuasion/index.html">The Age of Persuasion</a> Phyllis Pollack - <a href= "http://www.mediate.com//articles/PollackPbl20170310.cfm">On Apology</a> <a href="https://www.harrietlerner.com/">Dr. Hariette Lerner</a> Guy Winch - <a href= "https://www.psychologytoday.com/blog/the-squeaky-wheel/201311/the-five-ingredients-effective-apology"> 5 Ingredients of an Effective Apology</a> The Three Apologies analyzed <a href="https://www.youtube.com/watch?v=ipBvoEDBOpw">Donald Trump</a> <a href= "https://www.nytimes.com/interactive/2017/10/05/us/statement-from-harvey-weinstein.html"> Harvey Weinstein</a> <a href= "http://www.eonline.com/ca/news/805628/chris-hemsworth-just-apologized-for-old-costume-drama-on-his-own-terms-which-is-better-than-when-the-internet-forces-you-to-be-sorry"> Chris Hemsworth</a> Have you ever hear a really great apology? Tell us about it <a href="http://www.twitter.com/overconflict">@overconflict</a>

What makes an apology sincere and impactful ... Aziz Ansari Terry O'Rielly - When Brands Apologize The Age of Persuasion Phyllis Pollack - On Apology Dr. Hariette Lerner Guy Winch - 5 Ingredients of an Effective Apology The Three Apologies analyzed Donald Trump Harvey Weinstein Chris Hemsworth Have you ever hear a really great apology? Tell us about it @overconflict

What makes an apology sincere and impactful ... <a href="http://azizansari.com/" rel="noopener noreferrer">Aziz Ansari</a> Terry O'Rielly - <a href="http://www.cbc.ca/radio/undertheinfluence/when-brands-apologize-sorry-seems-to-be-the-smartest-word-1.2801853" rel="noopener noreferrer"> When Brands Apologize</a> <a href="http://www.cbc.ca/ageofpersuasion/index.html" rel="noopener noreferrer">The Age of Persuasion</a> Phyllis Pollack - <a href="http://www.mediate.com//articles/PollackPbl20170310.cfm" rel="noopener noreferrer">On Apology</a> <a href="https://www.harrietlerner.com/" rel="noopener noreferrer">Dr. Hariette Lerner</a> Guy Winch - <a href="https://www.psychologytoday.com/blog/the-squeaky-wheel/201311/the-five-ingredients-effective-apology" rel="noopener noreferrer"> 5 Ingredients of an Effective Apology</a> The Three Apologies analyzed <a href="https://www.youtube.com/watch?v=ipBvoEDBOpw" rel="noopener noreferrer">Donald Trump</a> <a href="https://www.nytimes.com/interactive/2017/10/05/us/statement-from-harvey-weinstein.html" rel="noopener noreferrer"> Harvey Weinstein</a> <a href="http://www.eonline.com/ca/news/805628/chris-hemsworth-just-apologized-for-old-costume-drama-on-his-own-terms-which-is-better-than-when-the-internet-forces-you-to-be-sorry" rel="noopener noreferrer"> Chris Hemsworth</a> Have you ever hear a really great apology? Tell us about it <a href="http://www.twitter.com/overconflict" rel="noopener noreferrer">@overconflict</a>

020 - So Sorry! Anatomy of an Apology

Join us weekly as we explore the interesting corners of mediation, conflict resolution and peacemaking.  We speak with experienced practitioners, innovators, pioneers and boundary pushers to tackle some of the controversial and difficult topics in our field while finding ways to grow our practices and implement new ideas.

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Join us weekly as we explore the interesting corners of mediation, conflict resolution and peacemaking. We speak with experienced practitioners, innovators, pioneers and boundary pushers to tackle some of the controversial and difficult topics in our field while finding ways to grow our practices and implement new ideas.

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020 - So Sorry! Anatomy of an Apology

020 - So Sorry! Anatomy of an Apology