February 16, 2022

020- "The Right Words" with Kathy Walsh

1 hour 42 minutes

On this episode we had Kathy Walsh, Director and Principal at Quality Systems. Kathy and I discuss:

Her Book: "Eliminating the Gobbledygook: secrets to writing plain language procedures"

Her background starting as a PhD Microbiologist and moving into Quality Systems/Technical Writing

Where most companies have issues with their procedures

Plain Language Skills: Active voice vs. passive voice, Process Mapping, Inference Building, Sentence Parsing, document structure and more

The origins and history of "plain language"

The history of Fonts

How to make for more efficient document reviews and advice she has for writing technical documents and procedures

Dr. Kathy Walsh is a scientist, a PhD biochemist with post-doctoral work turned QS expert. She helps companies in regulated industries design & implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace. She most recently wrote her book "Eliminating the Gobbledygook: secrets to writing plain language procedures" and is joined us from Melbourne, Australia.

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Links:

Kathy can be reached on LinkedIn HERE

QSN: https://www.qualitysystemsnow.com.au/

Eliminating the Gobbledygook: secrets to writing plain language procedures: Book Link

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