واژگان کاربردی:

under the name … : تحت نام ...

reservation : رزرو

confirmation : تاییدیه

mix-up : گیج، درهم

complimentary : رایگان

overbooked : پر

متن دیالوگ اصلی:

A: Good afternoon. What can I do for you?  

B: I’d like to check in please. I have a reservation under the name Anthony Roberts.  

A: All right R.O.B.E.R.T.S ,Oh Mr. Roberts we’ve been expecting you . . . and here is your key card to the presidential suite.  

B: But there must be some mistake; my reservation was for a standard room.  

A: Are you sure? Let me double check.  

B: Yeah. . . Here, this is my confirmation number.  

A: You’re right Mr. Roberts, there seems to be a mix up, unfortunately we’re over booked at the moment.  

A: Not to worry. We’re pleased to offer you a complimentary upgrade.  

B: Presidential suite baby!