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021 – How to Navigate Difficult Conversations with Joel Silverstone
Leaders are often faced with resolving conflict and driving difficult conversations. In order to handle these tasks in the proper manner you must have a certain set of skills. It is important to be able to communicate efficiently and effectively. Communications Skills Specialist, Joel Silverstone, discusses how listening plays a big role in communication + how to become a great communicator & influencer by practicing his M.O.V.E. Framework.
* – The secret to communicating effectively* – Genuine reaction = listening* – Why clarification is important when listening* – The M.O.V.E. Framework* – How breathing helps relieve stress* – How to make people feel understood and validated* – Why communication styles affect listening skills* – Listen without solving a problem* – Being aware of your habits
Website:
http://joelsilverstone.com
Mentioned Book:
Full Episode Transcription :(Time code does not match final audio/video)
Todd: (02:05)So Joel, welcome to the show. Thanks so much for taking the time to come and connect with me today. Joel: (02:11)Listen, Todd, I think this is going to be fantastic. I look forward to, uh, to our conversation. Todd: (02:16)Awesome. Awesome. So, before we started rolling the cameras here, we had some, some good discussions. I definitely want to get into today some of your past experiences on running Spartan race and uh, some of the other things that, uh, you’ve done that have led you up to this point. But for anyone who is just tuned in, listening or watching, can you tell us a little bit about how you ended up focusing on what you do today and what that is that you provide for clients and for the world? Joel: (02:47)Yeah, absolutely. Well, uh, first of all, start with, you know, the end, which is that basically I lead sessions on communication skills, believing that people can move their conversations forward, that we get stuck in this cycle and it goes round and round. But how do we actually break that cycle and move forward? Uh, and it all started because in my former life I was a professional actor. Uh, in fact, I think it’s 23 years now that I celebrate my six and a half minute claim to fame on the X files. Todd: (03:15)No way. That’s great. So that’s why you recognize my green screen set up right away, your Hollywood background.Joel: (03:22)Hollywood background. Um, but you know, like all actors, I struggled to pay the rent. So I started teaching acting and realized that business people started coming to these classes. Um, they wanted to be better, at thinking fast on their feet. They wanted to be better at making first impress...
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By ScrimmageLeaders are often faced with resolving conflict and driving difficult conversations. In order to handle these tasks in the proper manner you must have a certain set of skills. It is important to be able to communicate efficiently and effectively. Communications Skills Specialist, Joel Silverstone, discusses how listening plays a big role in communication + how to become a great communicator & influencer by practicing his M.O.V.E. Framework.
* – The secret to communicating effectively* – Genuine reaction = listening* – Why clarification is important when listening* – The M.O.V.E. Framework* – How breathing helps relieve stress* – How to make people feel understood and validated* – Why communication styles affect listening skills* – Listen without solving a problem* – Being aware of your habits
Website:
http://joelsilverstone.com
Mentioned Book:
Full Episode Transcription :(Time code does not match final audio/video)
Todd: (02:05)So Joel, welcome to the show. Thanks so much for taking the time to come and connect with me today. Joel: (02:11)Listen, Todd, I think this is going to be fantastic. I look forward to, uh, to our conversation. Todd: (02:16)Awesome. Awesome. So, before we started rolling the cameras here, we had some, some good discussions. I definitely want to get into today some of your past experiences on running Spartan race and uh, some of the other things that, uh, you’ve done that have led you up to this point. But for anyone who is just tuned in, listening or watching, can you tell us a little bit about how you ended up focusing on what you do today and what that is that you provide for clients and for the world? Joel: (02:47)Yeah, absolutely. Well, uh, first of all, start with, you know, the end, which is that basically I lead sessions on communication skills, believing that people can move their conversations forward, that we get stuck in this cycle and it goes round and round. But how do we actually break that cycle and move forward? Uh, and it all started because in my former life I was a professional actor. Uh, in fact, I think it’s 23 years now that I celebrate my six and a half minute claim to fame on the X files. Todd: (03:15)No way. That’s great. So that’s why you recognize my green screen set up right away, your Hollywood background.Joel: (03:22)Hollywood background. Um, but you know, like all actors, I struggled to pay the rent. So I started teaching acting and realized that business people started coming to these classes. Um, they wanted to be better, at thinking fast on their feet. They wanted to be better at making first impress...