واژگان کاربردی:

appointment : قرار ملاقات

double check : بررسی مجدد

fully booked : کاملا پر

occupied : مشغول، اشغال شده

scheduled : برنامه ریزی شده

متن دیالوگ اصلی:

A: Hello, Fairbrook Consulting, how may I help you?  

B: Yes, this is Julianne Horton, and I’m calling to arrange an appointment with Ms. McNealy.  

A: Certainly, what day were you thinking of?  

B: How’s Thursday? Does she have any time available then?  

A: Um. . . let me double check. . . unfortunately, she’s booked solid on Thursday, how does next Monday work for you?  

B: Actually, I’ve got something scheduled on Monday. Can she do Tuesday?  

A: Sure, Tuesday’s perfect. May I ask where you’re calling from?  

B: Sure, Merton Financial Advisors.  

A: Oh, actually, Tuesday’s no good. Sorry ’bout that.