“Most people have been trained to come to work in search of familiarity and competence. To work with familiar people, doing familiar tasks, getting familiar feedback from a familiar boss. Competence is rewarded.”

But what happens when we change things? What occurs when we roll out a new process or a new software? People rebel. I’m sure you’ve heard things like “this will never work” or “this is going to take twice as long as what we have been doing.”