- public cloud vs. private cloud vs. hybrid - "Fanatical Support" and the Fanatical Straightjacket award ceremony - O'Fixies, the internal support "bar" at RackSpace HQ - OpenStack, partnership with NASA; open source, massively scaleable cloud operating system - RackSpace Partner Network and how ACNs can benefit from it - Cloud Sites - Hybrid cloud - plus, the challenges of hiring someone to grow your consulting practice: very important to find someone who's willing to follow through, who can keep a commitment, who has a good work ethic, and who works well as a team player