If you’re a creative, tell me if this sounds familiar:

You book a discovery call with a potential client who’s perfect for your services. Afterward, they sign your contract, get onboard, and participate in the first call to go over deliverables information. Then, you work your creative magic, provide them with the initial draft, and ask for their feedback to make any necessary revisions.

Suddenly, the client doesn’t respond, and you find yourself stuck in an endless cycle of follow-up emails. Without their feedback, you not only can’t move forward with the project, but it also starts impacting all of your other projects too.

So what’s the best way to handle this situation? Implementing some contract language and additional communication procedures should put you in a better position to manage the drafting and approval process with clients. I talk about how to do that in today’s episode.

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In this episode:

[03:14] - Are you specific about how many drafts are included for the price?

[04:28] - Carefully review your process for providing clients access to view drafts.

[05:07] - How do you want to receive feedback from clients after they review drafts?

[06:50] - Make sure you include this section about reviews in your contract as well.

[08:18] - Danielle discusses scenarios when it might make sense to include delay fees.

[09:38] - As a business owner, you need to prepare yourself for this possibility.

[10:37] - Look for these great opportunities to reiterate your policies outside of the agreement itself.

[11:52] - You might want to remind your client of this as well when there are delays on their end.

[12:13] - Using a product management system with your clients in this way can alleviate the need for spending a ton of time on follow-up.

[12:52] - Danielle goes over today’s action steps.

 

Links & Resources:

Marketing Queen

Asana

Trello

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Liss Legal

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