Key Takeaways:

1. Your product doesn't matter as much as your customer experience.
2. The best way to ensure there is an emphasis on your customer experience is by aligning your organization around it. Get rid of the silos and have a customer experience team that is all working towards the same goal.
3. Small wins can create momentum if you share the success loud enough. Allow your small wins to turn into a customer experience movement.

Full Shownotes:

• https://www.lumavate.com/podcasts/ask-what-next/