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028: Why Insurance Matters More Than Ever: A Deep-Dive with The ABI
In this episode of MGAA Conversations, MGAA CEO Mike Keating sits down with Hannah Gurga, Director General of the Association of British Insurers (ABI), for a wide-ranging discussion on the state of the UK insurance market in 2025.
They explore the industry’s resilience in the face of extreme weather and cyber incidents, regulatory cost pressures, changes arising from the latest Government Budget, the importance of improving claims handling, and the future of talent in the sector. Hannah also shares ABI initiatives supporting diversity, skills development, and leadership — and highlights the value MGAs gain from being part of the ABI ecosystem.
Key Quotes
Resources
About the Guest
Hannah Gurga leads the ABI, representing the UK’s general insurance and long-term savings industry. Under her leadership, the ABI champions regulatory reform, supports market resilience, drives progress in diversity and inclusion, and promotes innovation across the sector.
With experience across Government, financial services and global policy roles, Hannah is a respected voice on insurance market dynamics, regulation, consumer outcomes, and the future skills the industry needs. She is also passionate about purpose-driven careers and broadening entry pathways into insurance.
About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
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By Managing General Agents’ AssociationIn this episode of MGAA Conversations, MGAA CEO Mike Keating sits down with Hannah Gurga, Director General of the Association of British Insurers (ABI), for a wide-ranging discussion on the state of the UK insurance market in 2025.
They explore the industry’s resilience in the face of extreme weather and cyber incidents, regulatory cost pressures, changes arising from the latest Government Budget, the importance of improving claims handling, and the future of talent in the sector. Hannah also shares ABI initiatives supporting diversity, skills development, and leadership — and highlights the value MGAs gain from being part of the ABI ecosystem.
Key Quotes
Resources
About the Guest
Hannah Gurga leads the ABI, representing the UK’s general insurance and long-term savings industry. Under her leadership, the ABI champions regulatory reform, supports market resilience, drives progress in diversity and inclusion, and promotes innovation across the sector.
With experience across Government, financial services and global policy roles, Hannah is a respected voice on insurance market dynamics, regulation, consumer outcomes, and the future skills the industry needs. She is also passionate about purpose-driven careers and broadening entry pathways into insurance.
About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/