How do you separate yourself from the competition? Do you have excellent customer service skills? This episode touches on the importance of customer service and asks the question- Is the customer always right? Based on what you have been told all of your life the customer is always right, but are they really right?

Is the customer “always” right is a question that gets mixed answers. One would say that the customer is always right, but is that true? Your goal as a manager is to solve problems and create a playing field where your customer understands the result needed. Simply by making a customer right is not going to solve all situations and will certainly not solve all problems.

As a manager your job is to see through the cloud of confusion and create clarity for all that are involved. In the property management industry there are many “situation” that will arise. Knowing how to deal with these so called situations is the first step in great customer service. Realizing and finding the root cause or core issue of all problems will help you create the clarity needed to find the “happy zone” for your residents.

The goal is to find the core issue and repair or fix it. This can be challenging at times, but with excellent customer service skills you will be on your way to clarity and a happy resident. So, what are you waiting for? Get to work on improving your customer service skills today. The peace and happiness of your residents are depending on you. Now go and conquer this task; you have what it takes to be a champion!

Good luck and enjoy the show! :)

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