* Ric's 6-step model to avoid, reduce, or mitigate the negative effects of unintended consequences. * How a leader can recover when their team has lost faith in them as the leader because of a history of making bad decisions. * We get very clear about who on a team is responsible for culture. * What Ric has found that CEOs struggle with the most. * A disciplined ritual that Ric is committed to doing every day to grow his influence. * What kind of leaders ask for help.