This week we are joined by Dr. Mike Talbot to explore Assertiveness and its role in process management. This is part 5 in our series designed to reinvigorate our core conflict resolution skills.

UK Mediation

Gestalt Theory

Marshall Rosenberg - Non-violent Communication

4 step assertion sequence

1. When you do...

2. I feel or think...

3. I would like...

4. So that we can...

Our challenge for you is to actively focus on Assertiveness this week. Let us know how you are doing on facebook and twitter. Chat with us @overconflict

Find Dr. Mike Talbot online at @ukmediation