Your residents expect customer service and deserve the best service that you can give. Are you creating world class service? Episode 29 discusses the importance of perfecting great service. When you add service and expectation you will equal customer satisfaction. This is a must in creating a happy customer.

In customer service you are serving the customer. You should be greeting your customer with a warm greeting, returning phone calls promptly, providing informative information and above all giving them your full attention. Start lacking in any of these categories and devastation could set in. Providing excellent customer service is what will differentiate you from your competitors.

What does the customer (your resident) expect? They truly expect and deserve the very best service. When providing excellent customer service your customer will want to witness friendly, fast and smart world class service. Are you providing world class service? The answer should be YES! Remember, if you want to be the best you have to give the best. The more you practice customer service the better you will be at fulfilling your customers’ expectations.

When you succeed at creating customer satisfaction you are on your way to the top. A satisfied customer will normally stay longer, refer friends and family, and oh, did I say stay longer. This is very important! Your goal as a manager should be to create a positive atmosphere that completely creates a place that your residents are proud of to call home. Now go and start to build your service skills and take your residents satisfaction to the next level!