This is part 2 of my conversation with Don Norman, where we get into some of the big questions around AI.

Don mentions Ben Shneiderman and Salman Khan a few times. Shneiderman is a renowned computer scientist who has focused on Interface design and recently wrote a book called Human-Centered AI. Khan is best known as the founder of the Khan Academy, a free online non-profit educational platform which hosts 6,500+ video lessons teaching a wide spectrum of academic subjects.

03:18 AI agents

10:51 AI devices 

16:56 Overtrust in AI

19:33 Human vs Machine strengths

26:08 Intelligent amplification

34:36 AI amplified design

38:55 Examples of HCAI

BOOK MENTIONED

Brave New Words: How AI Will Revolutionize Education (and Why That’s a Good Thing), Salman Khan, 2024

DON NORMAN

LinkedIn

Website

Bio

Don Norman Design Award and summit

KEVIN & PLAN

Kevin McCullagh is the founder of Plan, a product strategy consultancy based in London, which helps design and innovation leaders with strategic clarity. He writes and speaks on Foresight, Innovation and Leadership.

LinkedIn

Newsletter

Plan website

Email: [email protected]

MUSIC

By Nico Delaney

https://www.instagram.com/marksson.music