In this episode of the Better Stack Podcast, we sit down with Hao Sheng, founder of Expertise.ai, to talk about how AI can transform the way businesses interact with their customers. Hao shares his journey from building early chatbot systems at Google to creating “human business interfaces” that turn static websites into dynamic, personalized experiences. We also explore what’s next for conversational AI and Hao’s vision for the future of human–AI interaction.