Enjoy me ranting for 30 min about my horrible Yelp experience and an unhappy client hehe. But in all seriousness, in this episode I will be sharing with you two poor experiences I've had in the past couple of months and how I learned from them. I am also going to share with you good ways to get reviews for your business and how to utilize the reviews to bring in more clients. Feel free to grab a pen and take notes because there are a few scripts in here you can use in your own business when it comes to customer care!