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In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service. 

Debbie discusses her journey, the skills needed for great service—like empathy, patience, and active listening—and how to turn frustrated customers into loyal advocates. 

They also explore the challenges and rewards of working in a customer-focused industry.

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The Live Chat Factory Podcast is edited with finesse by Mike Roberts of Making Digital Real 🎙️