Guests Sergio Garza (Rick & Ray’s Auto Plaza) and Fred Gestwicki Jr (Fix-it With Fred) join our co-hosts Tom Dorsey (AutoVitals) and Frank Scandura III (Frank’s European Service) to share valuable insights on how they utilize the Business Control Panel (BCP) to:

- troubleshoot declining KPI’s

- analyze and track their shops daily performance

- measure efforts with staff and customer behavioral KPI’s

- reward employees that put out outstanding work