Connect Team Conversations

03: The People - Who Welcomes Members and Guests

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In this episode, referencing the Connect Team Handbook (GraceChurchSC.org/ConnectTeamHandbook), host Chris Rivers interviews Brad Walbridge and Tim Bosier as they discuss the people involved in welcoming members and guests. They look at various Connect Team roles and explore the question: how do we engage with the people we see at our campuses each week using a discipleship lens? For Connect Team volunteers, the primary mission is to help people feel connected to the church. This means, regardless of your role, there is always an undercurrent of looking for new faces and focusing on ways to improve the experience and comfort level for members and guests.  Specific roles are explored, including:

  • Connect Team Lead- This is a person who is really clear on who Grace is as a church and is involved in worshipping and serving. They act as a model for the rest of the team.  They are knowledgeable, lead or assist in training new volunteers, and drive the vision and growth of the team
  • Parking Team - Individuals serving on the parking team are the first impression for guests. They are responsible for engaging people as they walk in and directing them to where they need to go. This can also include small tasks such as helping a family with young children as they are getting out of the car.
  • Welcome and Greeting Team - A member of this team should be welcoming, engaging, and highly energetic. Their goal is always connection. They seek to meet new people each week and build relationships. They also escort guests to destinations such as the worship center, children’s check in, or the guest services team.
  • Guest Services Team - This is a person who has the ability to move towards people and make them feel welcomed. They are aware of what is going on and are knowledgeable about the activities and ministries at Grace. They help to connect the dots for guests and members.
  • Usher Team - This role is often viewed as logistical, but is vital for creating a welcoming environment. Ushers are not simply tasked with seating people, but with having a pulse for who is coming in and out and looking for ways to interact. They should be warm, inviting, and approachable.
  • Safety Team - The mission of a safety team volunteer to serve attendees by helping to create a safe environment for worship services. While they should be alert and aware of what is going on around them, they are also responsible for connecting with people. These connections often help them

    • NEXT STEPS:

    1. Review the “People” section in the Connect Team Handbook (LINK). Talk about what you have heard with your CT lead, campus pastor, or other group members.
    2. If you are already serving, think of one small step you can take this week to help someone feel more connected. If you are new to serving, brainstorm one idea you could implement in your new role.
      3. ...more
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      Connect Team ConversationsBy Chris Rivers
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