Jim’s 12 Rules of Club Management:

Rule 9 – Positive Challenges Need Trust. As a manager, you'll want to challenge your staff to make sure they're giving their best and honoring their commitment to the club. It's vital that your staff trust you and know that you're challenging them in a way that will help them grow and improve.

Rule 10 – Be Consistent with the Rules. There's a lot of grey area when it comes to running a club. But if you're inconsistent in the way you apply club policies and rules with your members and staff, you might find yourself in some difficult positions.