Dialogue:

A: Good afternoon. May I help you?

B: Yes, I'm here to see Joanna Stevens. I have an appointment at four.

A: Certainly, may I take your name? I'll let her know you've arrived.

B: Sure, it's Josh O'Neil.

A: Ms. Stevens will be with you momentarily. Can I offer you something to drink?

B: Yes, a coffee would be nice, thank you.

A: Here you are. Ms. Stevens is ready for you now. I'll show you to her office, right this way.

A: Just watch your step here...