Labeling negative emotions defuses them. This episodes is part 2 of our negotiating series, inspired by the book "Never Split the Difference" by Chris Voss.

Labeling is an important tactical tool to remove obstacles. Often, its negative emotions about a situation, that prevent a positive outcome. To be successful, a negotiator needs to deal with fears, concerns, anger and other fight-or-flight emotions to establish a rapport, so that the negotiation can continue. Labeling is valuable in work and home situations and can be practiced in virtually every conversation.

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