Shep Hyken took over as President of the National Speakers Association, a volunteer position, and he had no clue what he was in store. After months of consideration, the association leadership team decided to change the name of the association. After the announcement of the name change at the annual member meeting, within 48 hours Shep received 800 emails and 750 of them threatened to quit the association. Shep was now faced with the biggest crisis he had ever faced. That’s when Shep turned to his 5-step process. Listen and learn Shep’s process and what happened to see how it can help you get over the hump.