Refactored

033: Policy Is a Shield, Not a Sword

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Refactored #033: “Policy is a Shield, Not a Sword”

On this episode of Refactored…

  • Frank regretfully rescinds his earlier recommendation of Fnatic mice from Refactored 004: Creature Comforts.
  • Chris regretfully rescinds the show notes from Refactored 004: Creature Comforts because at the time, he confused Fnatic with Fantech and nobody caught the error until now. So, technically, neither is officially endorsed.
  • Is your RMA program really a marketing expenditure? The guys discuss.
  • Everyone agrees: customer service is a “case by case basis” business.
  • Frank explains that people have different ways of gripping their mice. Chris likes his G502 Lightspeed even though the guys agree Logitech has declined from their peak.
  • Chris repeats his “a little bit of overlap everywhere” matra and then Frank twists it into this whole big DevOps… thing.
  • … and much more!

    • Don’t be shy! Reach out at [email protected].

    Visit https://refactored.work/ for the full archive, show notes, and more. Hosted by Chris Tonkinson and Frank Koehl.

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    RefactoredBy Chris Tonkinson, Frank Koehl
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