- Joe asks and answers: what is the "J" that appears in some emails? (J is a smiley face in the WingDings font) - Joe wonders why some people include an extra "P" at the bottom of some emails, i.e. "P Please consider the environment before printing this email" (the P is supposed to be a nice forest scene in the WebDings font) - Jerry reports being able to receive email using Mail.app in Mavericks version 10.9.2. - Apple's Goto Fail SSL bug: strategies for proactively notifying clients; timing of updates; test your system at gotofail.com - Sam's Mavericks 101 class "aha moments" - Sam recommends Revise IT training app by Amsys - security concerns about Target Disk Mode and resetpassword utility on Recovery partition - Jerry, Sam, and our live listeners offer Joe some ideas about what to do when Time Capsule fills up - Joe offers a tip: temporarily "promote" clients to VIP in order to receive notifications when they email you back about something pertinent, for example when coordinating a time to meet, or if you want to know immediately when a client confirms you should proceed with some work