Jill Calhoun: I want to know how to answer the question “what is your process?” in a way that provides the most value to the questioner in an interview, even if the “answer” is actually asking them a question. Or do they actually truly want the step by step of how I do my job? 

• Reframe “what’s your process” into what they are actually asking about results, collaboration, and solving their problems instead of step by step workflow details.
• Tell a big picture story of how you approach story, people, and outcomes so they see how you think.
• Translate your process based on who is asking so each answer reflects their needs, priorities, and part of the workflow.
• Emphasize collaboration style and human skills because everyone already has hard skills and they are choosing how it feels to work with you.
• Treat informal coffees like job interviews because they often are and reveal who you are without the polished version. Assume you are being evaluated for advocacy and referrals.

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