Voices of Gagen MacDonald

04. Code Red: What the ER can teach us about triaging crisis communications


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As the COVID-19 pandemic continues to evolve, we are confronted with nearly every possible public health crisis situation imaginable—from unexpected school closings to shelter in place orders, confirmed cases to fatalities, protecting the essential workers, psychological safety and more. It is new territory for most of us in corporate communications and there’s a lot we can learn from those on the front lines.

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Voices of Gagen MacDonaldBy Gagen MacDonald

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