When Jackie Tan was offered help in her administrative job, she was thrilled until she was told that help would be based in the Philippines. Then her excitement became trepidation as she questioned how a long distance working partnership would work.

 

She shares her experiences in Episode 4, Season 1 of The Corner Office podcast.

Show Notes

 

[1:07] Why administrative support was needed

[2:00] Initial thoughts on sourcing admin support in the Philippines

[2:32] Outsourcing has refined office systems

[3:03] Opening up new ways of working

[3:25] Using new online platforms for to centralise work

[4:16] "At a glance, any second, the arm and eye can both see    where a ticket is at" - Jackie

[4:52] Keeping communication open across offices

[6:38] The quality of Filipino support

[7:00] Philippines biggest industry is providing staff

[7:24] The experience all Filipino staff is impressive

[7:53] Outsourcing client interface is possible

[8:23] Seamless integration of staff members

[8:47] What outsourcing has added to the business

[9:18] Providing local staff with added flexibility

[10:06] Smoothly transitioning to some offshore staff

[10:35] The importance of choosing the right people

[11:01] On-boarding remote staff for a good start

[11:50] Working remotely – an option for more people

[12:52] Training tools for offshore staff

[13:30] Working through procedures in real time using Skype

[13:46] Clear expectations of offshore staff

[15:17] Building personal connections