- timing vacations as extended weekends instead of full weeks to minimize downtime - teaming up with local consultants for backup coverage; filtering incoming requests in your absence - away messages and advance notice for clients; why shake the hornet's nest? - SendLater plugin - going off the grid for a day... or nine… I took nine. - subcontractor rates; professional courtesies - SIMporium.com - representing the contracting company, or generically Apple, or explaining the coverage arrangement between the consultants to the client - sharing secure notes with trusted partner consultants; e.g. MonkeyBox.com - monitoring client machines with Watchman Monitoring - the importance of comprehensive documentation