Dialogue:

Tech guy: Hello, thanks for calling 123TechHelp, I’m Todd. How can I help you?

Client: Hello? Can you help me? My computer! Oh man...

Todd: It’s okay sir, calm down. What happened?

Client: I turned on my laptop and it broke! I mean, the monitor went black!

Todd: Ok, sir, it sounds like you might have a virus.

Client: I don’t feel sick,...let me check... Nope! No fever, I’m fine.

Todd: No, your computer might have a virus, I mean, it has a bad program on it. Maybe that’s why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.

Client: Phew! ……Wait a minute, CRASH??!! Spyware? Trojans! What? where? when?!