My Dental Playbook

043 5 Pillars Every Dentist Needs Before Location #2 - Part 1


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Dentists think opening a second location is about finding the right building or hiring another associate. It’s not. The real challenge is whether your systems, leadership, treatment coordination, and operations can survive growth without breaking your practice. In this episode, Dr. Blake Hamblin shares what actually changed before scaling toward a 13-operatory practice producing nearly $500K/month, while preparing for office #2.

🔍 What You’ll Learn:
📌  Build the 5 systems every dental practice needs before expanding
📌  Increase collections using patient financing that now drives 15%–25% of production
📌  Implement treatment coordination and financial menu systems that improve case acceptance
📌  Improve front desk conversion with AI phone answering, performing at 81% scheduling effectiveness
📌 Avoid the operational mistakes that destroy practice growth, hiring, and team culture during expansion

Hosted by Gary Bird and Dr. Blake Hamblin, sharing real strategies from real practices, backed by data from 1,195+ dental offices.

Subscribe for weekly playbooks that help dentists grow faster, lead better, and build a practice they love.

What We Discuss:
00:00 Introduction and Episode Overview
04:08 Key Systems to Have Before Expanding: Overview
06:28 Hygiene System: The Engine of Practice Growth
09:47 Accounts Receivable and Billing: Ensuring Cash Flow
13:03 Treatment Coordination: Simplifying Financial Discussions
17:55 Front Desk Systems and AI Integration
21:37 Standard Operating Procedures and Documentation
25:38 Cultivating Practice Culture and Expectations

🎧 Listen on:
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Spotify: https://bit.ly/3Ugtnjc


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🙌 About the Show:
My Dental Playbook gives you real strategies to grow your dental practice from a dentist who's actually doing it! We cover everything: financially, operationally, mindset and clinically. Hosted by Dr. Blake Hamblin and Gary Bird, each episode delivers a new play you can run to get results with your team.

⬇️HOSTS INFO⬇️
🧑🏼‍⚕️Dr. Blake Hamblin:  Doctor/Practice Owner at Hamblin Family Dentistry
🌐Website: https://hamblinfamilydentistry.com/
👋Facebook: https://www.facebook.com/blake.hamblin

🐐Gary Bird: Founding Owner at SMC National, a Dental Growth Partner
🌐Website: https://thegarybird.com/
👋Facebook: https://www.facebook.com/thegarybird

#DentalMarketing #DentalPodcast #PracticeGrowth #MyDentalPlaybook

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My Dental PlaybookBy Dr. Blake Hamblin & Gary Bird