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Sales calls do not fail because you lack talent or expertise. They fail when confidence, clarity, and process break down. In this episode, we unpack what it actually looks like to lead a sales call with conviction, warmth, and structure—without slipping into pressure, scarcity, or people-pleasing.
This conversation dives deep into the mindset shifts and practical frameworks that turn sales calls from awkward transactions into trust-building conversations.
What we cover:
Why confidence is built through decisions and reps, not emotions
How to create a simple pre-call ritual that grounds your confidence
The difference between curiosity, control, and over-talking on sales calls
Why asking great questions builds more trust than pitching features
How to position yourself as the guide instead of a vendor
The importance of clearly outlining process, phases, deliverables, and fees
How to assess whether someone is a good client fit, not just if they can pay
Why saying no protects your reputation more than closing every deal
How scarcity thinking sabotages confidence and pricing
When to follow up, how to follow up, and why closing the loop matters
Why feedback from lost deals is one of your greatest growth tools
This episode is a masterclass in leading sales conversations with clarity, authority, and humanity. If sales calls drain you, intimidate you, or leave you second-guessing yourself, this will help you recalibrate fast.
👉 Subscribe for weekly conversations on marketing, leadership, confidence, and building businesses that actually work.
đź’¬ Question: What part of your sales process needs more clarity or confidence right now?
By Kelsie Downs + Naoma Serna-ZahnSales calls do not fail because you lack talent or expertise. They fail when confidence, clarity, and process break down. In this episode, we unpack what it actually looks like to lead a sales call with conviction, warmth, and structure—without slipping into pressure, scarcity, or people-pleasing.
This conversation dives deep into the mindset shifts and practical frameworks that turn sales calls from awkward transactions into trust-building conversations.
What we cover:
Why confidence is built through decisions and reps, not emotions
How to create a simple pre-call ritual that grounds your confidence
The difference between curiosity, control, and over-talking on sales calls
Why asking great questions builds more trust than pitching features
How to position yourself as the guide instead of a vendor
The importance of clearly outlining process, phases, deliverables, and fees
How to assess whether someone is a good client fit, not just if they can pay
Why saying no protects your reputation more than closing every deal
How scarcity thinking sabotages confidence and pricing
When to follow up, how to follow up, and why closing the loop matters
Why feedback from lost deals is one of your greatest growth tools
This episode is a masterclass in leading sales conversations with clarity, authority, and humanity. If sales calls drain you, intimidate you, or leave you second-guessing yourself, this will help you recalibrate fast.
👉 Subscribe for weekly conversations on marketing, leadership, confidence, and building businesses that actually work.
đź’¬ Question: What part of your sales process needs more clarity or confidence right now?