Laura Klein shows us how User Experience happens whether we design it intentionally or not. She paints a picture of what the the future of UX Design looks like. She teaches us if we’re too close to a project, we ought to step back and let others do the research. She also uses a really effective medical analogy to remind us of the value of specialization.

• Secret Identity (5:44)
• Origin Story (10:56)
• Where is Design Going? (16:04)
• Do Titles Matter? (24:50)
• It Just Works? (29:20)
• Is Everyone a Designer? (32:56)
• What Drew you to User Research? (39:16)
• Awkward Testing Story (44:44)
• Listener Question? (49:58)
• Habit of Success (55:42)
• Invincible Resource (59:24)
• Recommended Book (63:00)
• Best Advice (65:30)
• Contact Info (68:55)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/043

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