Make My People Better

043: Scott Williams | Radical Candor: Having Courageous Conversations


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Episode 43: Scott Williams, Executive Vice President/General Manager, Ohio Valley Gas Corporation 

How do you get really great at having honest conversations and giving feedback with care? Scott Williams knows it takes time, patience, and effort.

Scott is the Executive Vice President and General Manager at Ohio Valley Gas Corporation, a company that delivers natural gas to homes, small businesses, and rural communities throughout Indiana. One-third of Ohio Valley Gas is new to the company over the past six years so Scott understands the challenging of leading through change. 

In this episode, he discusses how he shifted the ‘this is how it’s always been done’ mentality and encouraged his people to understand the ‘why’ behind the work. 

Throughout the years, Scott implemented intentional communication tactics from one-on-one meetings to encouraging feedback by challenging directly while also showing that you care personally. 

If you’re struggling with discomfort when it comes to giving feedback to your people, you’ll want to hear Scott’s story on radical candor. Listen in. 

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Make My People BetterBy Kyle DeFur and Gretchen Schott