Jim kicks off the first episode in a nine-part series "The 9 Traits of Remarkable Service." Trait #1 is all about that moment when you or your staff member first encounter your customer. A warm welcome acknowledges that you know they're there and sets everybody up for a successful interaction.  See <a href='https://acast.com/privacy'>acast.com/privacy</a> for privacy and opt-out information.

Jim kicks off the first episode in a nine-part series "The 9 Traits of Remarkable Service." Trait #1 is all about that moment when you or your staff member first encounter your customer. A warm welcome acknowledges that you know they're there and sets everybody up for a successful interaction. See acast.com/privacy for privacy and opt-out information.

Jim kicks off the first episode in a nine-part series "The 9 Traits of Remarkable Service." Trait #1 is all about that moment when you or your staff member first encounter your customer. A warm welcome acknowledges that you know they're there and sets everybody up for a successful interaction. &nbsp;See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for privacy and opt-out information.

046 - 9 Traits of remarkable Service - Acknowledge the customer immediately

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer" target="_blank">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer" target="_blank">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer" target="_blank">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company. <hr>

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“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

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046 - 9 Traits of remarkable Service - Acknowledge the customer immediately

046 - 9 Traits of remarkable Service - Acknowledge the customer immediately