The Manager's Matrix

#047 - The Guilt Loop Why Gen Z Uses AI But Doesn't Feel Good About It


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Most of Gen Z is using AI at work every day, and most of them also feel guilty about it. This episode unpacks the fascinating contradiction at the heart of how young workers relate to generative AI, drawing on recent Harvard Business Review research to explore why ambivalence, not resistance, is the real challenge managers need to understand. We dig into why dismissing that guilt actually backfires, how to create space for honest conversations about AI use, and what it really looks like to help someone build genuine skill in an era where a chatbot can produce a polished draft in seconds. Whether you lead a team of twenty-somethings or you are the twenty-something with a knot in your stomach, this one's going to hit close to home.

(Article reference: https://hbr.org/tip/2026/02/managing-gen-z-in-the-age-of-ai)

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The Manager's MatrixBy Bernhard Grohs