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048 Create Magic in the Mundane—One Patient Experience at a Time
Welcome to today’s episode of Increda-dental, where we talk about the power of moments and how you can elevate patient experience in your dental practice. We’re going to dive into a surprising case study: The Magic Castle Hotel.
The Magic Castle is not a luxury hotel. Built in 1963, it’s pretty basic—nothing flashy, nothing grand. Yet, it has consistently outperformed world-renowned hotels like The Ritz-Carlton and Hilton in customer satisfaction. How? By focusing on creating unforgettable experiences. Join us as we explore opportunities in your office.
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By Alicia Flynn - Increda-dentalWelcome to today’s episode of Increda-dental, where we talk about the power of moments and how you can elevate patient experience in your dental practice. We’re going to dive into a surprising case study: The Magic Castle Hotel.
The Magic Castle is not a luxury hotel. Built in 1963, it’s pretty basic—nothing flashy, nothing grand. Yet, it has consistently outperformed world-renowned hotels like The Ritz-Carlton and Hilton in customer satisfaction. How? By focusing on creating unforgettable experiences. Join us as we explore opportunities in your office.