On this episode of 21st Century we are exploring and aim to understand how humanising IT services are designed and supported (hang in there)! It sounds confusing I know and it is, however Katrina is here with some interesting insight.

Katrina Macdermid is rapidly becoming globally identified as a Human Centred ITIL Service Design Expert presenting her unique concepts both locally and internationally to IT Professionals.

On this episode we chat about:

•What is ITIL

•Women in the tech world

•Drive less cars, robots and the future

•Technology revolution verse the industrial revoluation

Host: Jenna Watts

Editor: John Rowland Media Productions