Jim Hope's "9 Traits of Remarkable Service."Trait #5Sometimes it makes sense to bend the rules a little. The result can often be seen as VIP treatment for our members and customer. After all, who doesn't like to hear "I'm not supposed to do this, but for you'll make an exception." But be careful! Bend the rules sometimes, but know when to do it.

Jim Hope's "9 Traits of Remarkable Service." Trait #5 Sometimes it makes sense to bend the rules a little. The result can often be seen as VIP treatment for our members and customer. After all, who doesn't like to hear "I'm not supposed to do this, but for you'll make an exception." But be careful! Bend the rules sometimes, but know when to do it.

Jim Hope's "9 Traits of Remarkable Service."Trait #5Sometimes it makes sense to bend the rules a little. The result can often be seen as VIP treatment for our members and customer. After all, who doesn't like to hear "I'm not supposed to do this, but for you'll make an exception."&nbsp;But be careful!&nbsp;Bend the rules sometimes, but know when to do it.

050 - 9 Traits of remarkable Service - Bend the Rules Sometimes

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer" target="_blank">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer" target="_blank">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer" target="_blank">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company. <hr>

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“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

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050 - 9 Traits of remarkable Service - Bend the Rules Sometimes

050 - 9 Traits of remarkable Service - Bend the Rules Sometimes