Jim Hope's "9 Traits of Remarkable Service."Trait #6 - Own and Fix the ProblemHow many times have you been out and you raise an issue with your server only to have him pass the issue off on somebody else? How much more satisfying is it when your server helps resolve a problem rather than letting you "talk to a manager?"The problem may not be your fault, but it is your opportunity.

Jim Hope's "9 Traits of Remarkable Service." Trait #6 - Own and Fix the Problem How many times have you been out and you raise an issue with your server only to have him pass the issue off on somebody else? How much more satisfying is it when your server helps resolve a problem rather than letting you "talk to a manager?" The problem may not be your fault, but it is your opportunity.

Jim Hope's "9 Traits of Remarkable Service."Trait #6 - Own and Fix the ProblemHow many times have you been out and you raise an issue with your server only to have him pass the issue off on somebody else? How much more satisfying is it when your server helps resolve a problem rather than letting you "talk to a manager?"The problem may not be your fault, but it is your opportunity.

051 - 9 Traits of remarkable Service - Own and Fix the Problem

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer" target="_blank">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer" target="_blank">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer" target="_blank">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company. <hr>

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“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” Jim Hope, CCM CCE (COO of the Derrick Golf & Winter Club in Edmonton, Alberta, Canada) and Roger Kingkade (Co-Founder & CMO - Offcourse Golf) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

“For Clubs that want to make meaningful connections that make members, guests, and customers ‘want to be here!’” <a href="https://www.linkedin.com/in/jim-hope-ccm-cce-5636b314/" rel="noopener noreferrer">Jim Hope, CCM CCE</a> (COO of the Derrick Golf &amp; Winter Club in Edmonton, Alberta, Canada) and <a href="https://www.linkedin.com/in/roger-kingkade-offcourse-golf/" rel="noopener noreferrer">Roger Kingkade</a> (Co-Founder &amp; CMO - <a href="https://offcourse.golf" rel="noopener noreferrer">Offcourse Golf</a>) team up to bring your insights and expertise to help you elevate your club's member and guest experience. With Jim's 35+ years in clubs and the hospitality business and Roger's two decades in traditional broadcast media and digital marketing, you're in good company.

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051 - 9 Traits of remarkable Service - Own and Fix the Problem

051 - 9 Traits of remarkable Service - Own and Fix the Problem