• We want 'your business'! (so we can make money)
• What would it take to get you to …? (so we can get what we want)
• Did you 'Get Em?' (Are you an exterminator chasing a rodent?)
• Who are you doing this for? (well me of course … who did you think I was doing it for?)

What if sales and service success was primarily judged on client empathy, effectivity, and impact? What if the leaderboard highlighted the professional's ability to connect and actually see their clients. What if there was a great way to measure one's ability to listen, understand, empathize and truly provide value.