Today's guest is Scott McKain, an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®, not to mention is the author of three Amazon.com business bestsellers, teaching how to expand profits, increase sales, and engage customers.

Scott has been honored with induction into the “Professional Speakers Hall of Fame and has presented his business strategies on platforms in all fifty states and seventeen countries…including the White House with the President in attendance. 

In today's conversation we discuss: 

How to give your customers an experience not just a service
How too many options can be hurting your business
Why you shouldn't spend time on your competitors